Many people think that Rilla was the first virtual ridealong product that ever came to market.
That is not true.
Rilla is not the first virtual ride-along software that ever came to market.
It’s just the first one that ever worked.
Before Rilla, many companies - large, medium and small - had attempted to build a virtual ridealong software.
To no success.
Around 2019, Microsoft tried to launch a virtual ridealong software for outside sales and service to help companies do field audits of their technicians an in store representatives.
They were building a system that could record interactions in the home and in the storefront, that would then automatically transcribe and analyze these conversations to give customers insights into their field operations.
The project failed.
The transcription was inaccurate, the analytics produced by their Natural Language Algorithms were inaccurate, so the dashboards produced by their systems were unreliable.
This meant that managers had to resign themselves to review these entire recordings manually, and capture the data by hand in a spreadsheet.
With so many recordings to go through, quality assurance managers couldn’t keep up.
And after 2 years of implementation and development, and millions of dollars of time, money and resources, the project was shelved.
https://www.loom.com/share/115910b6492e467ea84a9b682578b7f9